01 — Software & Data Platforms · Customer experience
AI ENGINEERING
A test-and-safety harness that let a new agentic product launch on hard evidence.
Up to 5,000
simulated conversations at once, before a real customer saw an agent.
01 — Software & Data Platforms · Customer experience
AI ENGINEERING
A test-and-safety harness that let a new agentic product launch on hard evidence.
Up to 5,000
simulated conversations at once, before a real customer saw an agent.
Industry
Customer-experience technology company, venture backed.
Scale
Enterprise agentic platform for contact centers across voice and digital channels; 1,000+ employees, $1B+ valuation.
Engagement
Implementation: a 6-month embedded build, core build of roughly 12 weeks with 8 to 10 engineers, plus onboarding and standby support.
Industry
Customer-experience technology company, venture backed.
Scale
Enterprise agentic platform for contact centers across voice and digital channels; 1,000+ employees, $1B+ valuation.
Engagement
Implementation: a 6-month embedded build, core build of roughly 12 weeks with 8 to 10 engineers, plus onboarding and standby support.
Industry
Customer-experience technology company, venture backed.
Scale
Enterprise agentic platform for contact centers across voice and digital channels; 1,000+ employees, $1B+ valuation.
Engagement
Implementation: a 6-month embedded build, core build of roughly 12 weeks with 8 to 10 engineers, plus onboarding and standby support.
Industry
Customer-experience technology company, venture backed.
Scale
Enterprise agentic platform for contact centers across voice and digital channels; 1,000+ employees, $1B+ valuation.
Engagement
Implementation: a 6-month embedded build, core build of roughly 12 weeks with 8 to 10 engineers, plus onboarding and standby support.
// THE PROBLEM
Where time went
The launch window was fixed and customers were waiting. Proving an agent ready by hand meant weeks of scripted QA per iteration, with no dependable number to gate a launch on.
// THE BUILD
What we built with them
A synthetic-customer simulator, extensible evaluation engine, guardrail and PII-redaction layer, and a repeatable risk scorecard that the client’s engineers now extend themselves.
// THE PROBLEM
Where time went
The launch window was fixed and customers were waiting. Proving an agent ready by hand meant weeks of scripted QA per iteration, with no dependable number to gate a launch on.
// THE BUILD
What we built with them
A synthetic-customer simulator, extensible evaluation engine, guardrail and PII-redaction layer, and a repeatable risk scorecard that the client’s engineers now extend themselves.
// THE PROBLEM
Where time went
The launch window was fixed and customers were waiting. Proving an agent ready by hand meant weeks of scripted QA per iteration, with no dependable number to gate a launch on.
// THE BUILD
What we built with them
A synthetic-customer simulator, extensible evaluation engine, guardrail and PII-redaction layer, and a repeatable risk scorecard that the client’s engineers now extend themselves.
// PROOF POINTS
Up to 5,000
simulated conversations before a real customer saw an agent
50
evaluations gating quality on day one
2
lighthouse customers onboarded on the fixed timeline
2
lighthouse customers onboarded on the fixed timeline
3-4 weeks
of manual scripted QA replaced per iteration
3-4 weeks
of manual scripted QA replaced per iteration
Up to 5,000
simulated conversations before a real customer saw an agent
Up to 5,000
simulated conversations before a real customer saw an agent
50
evaluations gating quality on day one
50
evaluations gating quality on day one
2
lighthouse customers onboarded on the fixed timeline
3-4 weeks
of manual scripted QA replaced per iteration
STACK
AWS
Claude on Bedrock
LLM-as-judge evals
Synthetic Customers
Launched on schedule; the harness has kept hardening every agent they have shipped since, and their engineers extend it by configuration.
// How we measured
Launch completion against the client’s fixed timeline; scale of simulated testing run pre-launch; QA weeks estimated.
Build with confidence
Talk to us about testing your agents before launch.
Build with confidence
Talk to us about testing your agents before launch.
Build with confidence
Talk to us about testing your agents before launch.
Build with confidence