A test-and-safety harness that let a new agentic product launch on hard evidence.
Up to5,000
simulated conversations at once, before a real customer saw an agent.
- Up to 5,000simulated conversations before a real customer saw an agent
- 50evaluations gating quality on day one
- 2lighthouse customers onboarded on the fixed timeline
- 3-4 weeksof manual scripted QA replaced per iteration
// The problem
Where time went
The launch window was fixed and customers were waiting. Proving an agent ready by hand meant weeks of scripted QA per iteration, with no dependable number to gate a launch on.
// The build
What we built with them
A synthetic-customer simulator, extensible evaluation engine, guardrail and PII-redaction layer, and a repeatable risk scorecard that the client’s engineers now extend themselves.
// Where it stands
Launched on schedule; the harness has kept hardening every agent they have shipped since, and their engineers extend it by configuration.
// How we measured
Launch completion against the client’s fixed timeline; scale of simulated testing run pre-launch; QA weeks estimated.
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